Products for the both the modern and traditional Printmaker
Specialist materials with specialist buying advice
Fast, reliable and easy to use online catalogue ordering
Highly competitive pricing for all our printmaking supplies
Most types of Presses stocked or supplied to order
Fantastic special offers and promotions
Information on the safe use of all our products
A number of product ranges are exclusive to Intaglio
Postage and Packaging quoted for all deliveries
Your one stop traditional Printmaking supplies shop

Terms and Conditions

Terms of Trade and Ordering Information

Delivery: An estimated delivery charge will be added to your order as you checkout. These apply to mainland UK ONLY, delivery costs to other UK areas are listed below but please note that the correct charge does not show at time of order. Your invoice will be amended prior to the payment being taken and dispatch. Placing an order implies acceptance of these terms unless you specify otherwise.

Orders weighing over 1kg are sent by 48hr Parcelforce with a minimum charge of £6.99 plus VAT per parcel (max 30kg). Orders to Northern Ireland, the Highlands & Islands, Isle of Man and Scilly Isles are charged at £16.50 plus VAT per parcel. There is a £5 plus VAT surcharge for parcels to the Isle of Wight. Small items under 1kg are normally sent by first class recorded delivery. Minimum charge £2.50 plus VAT. Delivery charges include postage, packing and insurance and will be added to all orders. Charges are based on the weight/volume of the order. Please note when ordering paper that it requires careful packing therefore normally weighs above 1kg.

Please telephone should you require an exact quotation before placing your order as the size and nature of some of the products require more than one parcel. Excluding the exceptions noted above, should the delivery charge be higher than estimated we will contact you for your confirmation before processing.

Delivery charges for OVERSEAS orders, including the Channel Islands, will be advised separately by either email or phone. IMPORTANT - PLEASE ENSURE THAT YOU CONFIRM THAT YOU WISH TO PROCEED WITH YOUR ORDER OTHERWISE YOUR ORDER WILL NOT BE DISPATCHED.

Payments: Visa, Mastercard, American Express and Switch payments are welcome with telephone and Internet orders. Please note that your payment will only be taken when your goods are ready to dispatch and not at time or order. We no longer accept payment by cheque.

Dispatch: We endeavour to despatch orders within 5 working days plus delivery time of up to 3 days. If you are planning to purchase materials for workshops please allow for this as it is not always possible to respond to urgent requests. For urgent orders please telephone us so we can be aware of the date you require the goods and we will try to get the goods to you in time.

Damages: Damage, returns or shortages must be advised within 7 days. For damages ensure you retain all packaging and notify carrier upon delivery. It is useful to take photographs and email them to us.

Returns: Any returns must be notified within 7 working days, goods are to be returned in original packaging, unused and in perfect condition. Once we have received the goods, we will refund your card with the invoice amount less the delivery costs. The customer is liable to pay return carriage costs including insurance. For your protection we recommend that you use a recorded delivery service.

Non delivery refunds: When your order is packed and payment has been taken you will receive an email from us stating your order is complete. Where delivery is to be made by Parcelforce you will also get an email from them with your tracking number. If there are any issues during delivery, the carriers will attempt to make a second delivery the next working day. The goods will then be held for 5 days at your local depot or your local post office before being returned to us so please track your parcel if your order has not arrived within 48 hours of being completed. For smaller items sent by Royal Mail, if there are any issues during delivery, Royal Mail will leave a red card. Please contact your local sorting office for details of your package. Goods are held for a number of days depending on the service used at your local sorting office before being returned to us so please contact your local post office if your order has not arrived within 48hrs of being completed. If the goods are returned to us due to non-delivery we will refund the card you paid on the cost of the goods; the original carriage cost is non-refundable.

Account Orders: Official orders from account customers must be accompanied by an appropriate order number. Payment is due within 30 days from receipt of invoice.

Cheque Payments: We no longer take payment by cheque

VAT at 20% is applicable to all goods except books. The prices quoted in the catalogue and website are exclusive of VAT.

Important Notice: In the current economic climate, costs are continually increasing so we may have to alter the price of an item without notice. Should you need exact costs please ask for a quotation.

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Copyright © Intaglio Printmaker Limited. 1981, 2012.